Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays.

During busy periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Estimated delivery times:

• Australia: 5–12 business days

• New Zealand: 7–15 business days

• United States: 7–15 business days

• Canada: 7–18 business days

• United Kingdom: 7–18 business days

• Other International Destinations: 10–25 business days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Please allow up to 72 hours for tracking updates to appear in the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are unable to offer refunds or replacements for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before your order is dispatched.

Lost or Delayed Packages

While we work closely with our shipping partners, we are not responsible for delays caused by postal services, customs, weather events, or other circumstances outside our control.

If your package appears to be lost, please contact us and we will do our best to assist in locating it.

Customs & Import Duties

International customers are responsible for any customs fees, duties, taxes, or import charges that may apply in their country.

Contact Us

If you have any questions regarding your order or shipping, please contact us and we will be happy to assist.